Company Name: Lunica Group LLC
Company Address: 75 E 3rd St, Sheridan, WY 82801, United States
Website: https://lunicagroup.media/
Email: support@lunicagroup.media
Effective Date: March 2, 2026
1. Introduction
This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, billing disputes, and payment reversals related to services provided by Lunica Group LLC (“Company”, “Lunica Media”, “we”, “our”, or “us”).
This policy applies to all services offered through the website https://lunicagroup.media/ (the “Website”) and any consulting, marketing, or strategy services provided directly to clients (the “Services”).
By purchasing or engaging any Services provided by Lunica Media, the client acknowledges and agrees to the terms described in this policy.
2. Nature of Services
Lunica Media provides professional digital marketing consulting and strategy services which may include:
• SEO consulting and audits
• search engine optimization strategy
• competitor analysis
• social media marketing strategy
• marketing performance reporting
• digital marketing consulting
• content strategy recommendations
• campaign optimization support
These services are professional consulting services that involve the time, expertise, and strategic analysis of marketing specialists.
Because consulting services often begin immediately after engagement, refund eligibility may be limited once work has started.
3. Service Engagement and Payment Commitment
When a client purchases a service or agrees to a service plan, the client enters into a professional services engagement with Lunica Group LLC.
Payments may be structured as:
• one-time project payments
• monthly consulting retainers
• subscription-based service packages
• custom service agreements
Once payment is submitted and work has begun, the Company reserves resources, time, and personnel to deliver the agreed services.
4. Refund Eligibility
Refund requests are evaluated based on the status of the service engagement.
Refunds may be considered under the following circumstances:
• a duplicate payment has been made
• a billing error occurred
• services were paid but have not yet commenced
• exceptional circumstances reviewed by the Company
Refunds are generally not available when:
• work has already started
• consulting sessions have taken place
• reports, audits, or analysis have been delivered
• strategic planning work has been completed
• resources have been allocated to the project
Each refund request is reviewed individually.
5. Non-Refundable Services
Unless explicitly stated otherwise in writing, the following services are typically non-refundable once initiated:
• SEO audits and technical reviews
• marketing strategy development
• competitor analysis reports
• marketing consultation sessions
• monthly consulting retainers once the service period has begun
• marketing performance analysis reports
This is because these services involve professional intellectual work that cannot be returned once delivered.
6. Cancellation Policy
Clients may cancel ongoing service engagements by providing written notice to:
support@lunicagroup.media
Cancellation terms may vary depending on the type of service agreement.
Project-Based Services
For project-based work, cancellation requests may be accepted only if work has not yet begun.
If work has already started, cancellation may not be possible.
Monthly Consulting Plans
For monthly consulting services:
• cancellation must be submitted before the start of the next billing cycle
• services already provided during the current billing cycle remain billable
• cancellations take effect at the end of the active billing period
7. Refund Processing
If a refund is approved, the refund will be processed using the original payment method whenever possible.
Refund processing times may vary depending on the payment processor and financial institution involved.
Typical processing times may range between:
• 5 to 10 business days
• longer in cases involving international payment processors
Lunica Media is not responsible for delays caused by banking institutions or payment processors.
8. Payment Disputes
Clients are encouraged to contact Lunica Media directly to resolve any billing concerns before initiating a dispute with their payment provider.
Disputes may be submitted via email:
support@lunicagroup.media
The Company will make reasonable efforts to review and resolve concerns in a timely and professional manner.
9. Chargeback Policy
Initiating a chargeback without first attempting to resolve the matter with the Company may be considered a violation of this policy.
If a chargeback is initiated, Lunica Media reserves the right to submit supporting documentation to the payment processor including:
• service agreements
• invoices
• communication records
• proof of delivered services
• project documentation
• access records
Chargeback abuse may result in:
• immediate suspension of services
• termination of client relationships
• refusal of future services
10. Fraud Prevention Measures
To protect both the Company and its clients, Lunica Media may implement fraud prevention procedures including:
• transaction verification
• billing verification checks
• monitoring unusual payment activity
• payment processor security checks
The Company reserves the right to delay or refuse service if fraudulent or suspicious payment activity is suspected.
11. Service Delivery Disputes
If a client believes that services have not been delivered as described, the client may submit a written concern to:
support@lunicagroup.media
The Company will review the situation and may offer reasonable solutions including:
• clarification of delivered work
• additional consultation
• adjustments where appropriate
All service evaluations will be conducted based on the original scope of work.
12. Third-Party Payment Processors
Payments for Lunica Media services may be processed through third-party financial providers including:
• Stripe
• ACH bank transfers
• domestic or international wire transfers
• other secure payment processors
These payment processors operate under their own terms and policies.
Lunica Media does not control processing timelines, transaction approvals, or external banking procedures.
13. Currency and Transaction Fees
All service pricing may be listed in U.S. Dollars unless otherwise specified.
Clients are responsible for any additional costs associated with:
• currency conversion
• international banking fees
• intermediary bank charges
• payment processor transaction fees
These costs are determined by the financial institutions involved.
14. Limitation of Refund Liability
To the maximum extent permitted by applicable law, Lunica Group LLC shall not be liable for any indirect damages or losses related to service cancellations or refund decisions.
Refunds, if granted, are limited to the amount paid by the client for the specific service involved in the dispute.
15. Policy Modifications
Lunica Media reserves the right to modify this Refund & Cancellation Policy at any time.
Updated versions will be posted on the Website with a revised Effective Date.
Continued use of the Website or Services after changes are published constitutes acceptance of the revised policy.
16. Contact Information
For refund requests, billing inquiries, or cancellation requests, please contact:
Lunica Group LLC
75 E 3rd St, Sheridan, WY 82801, United States
https://lunicagroup.media/
support@lunicagroup.media
